- Cherry Valley, MA
Wii U Preorders- one cancelled, one processing, can’t get confirmation email, help!
This is a doozy, and I am incredibly frustrated. I will give you all the details I can muster.
I placed an order with kmart.com on September 15th for the Wii U, payed with paypal, and that order was cancelled due to kmart placing an order expiration date BEFORE the release of the system. I called kmart.com customer service once a week every week to make sure there would be no problem with my order, and was ASSURED MULTIPLE TIMES that my order was fine. This being an item that is no longer available anywhere, and the only gift my kids wanted for Christmas, this was more than a disappointment. I’ve never been lied to by a company repeatedly. After talking to customer service, I was told there was nothing they could do, as it was sold out everywhere (which is why I got my preorder in as soon as they went up).
Fast forward to yesterday, I was able to place an order for the same item for store pickup on Sunday, 11/18. The money is out of my Paypal, and shows up on both sites as “processing”. However, on KMart.com it says “pending email confirmation”, which I CANNOT receive. I called customer service, and they guy said he would send the email, and it still isn’t here. I click on “resend my confirmation email”, and it won’t send it to me. This is order #427039194.
I need to be ASSURED in writing that my order is fine, and I will get the product. No more games. If there is any problems, I expect you guys to do the right thing and set one aside for me to purchase from my local store or online, because it was confirmed to me that my local store will be getting more in than just the preorders.
Please, please contact me as soon as possible to rectify this, preferably with someone who can help me, not just someone who is going to read a script and has no power to really do anything to help a customer. This is incredibly important to my family.