- Wilder, VT
Will never order from Sears again! Worse ever customer service!
I bit the bullet this year and I ordered an artificial tree. Put it up and was horrified – it was absolutely the worse looking artificial tree I have ever seen! Immediately took it down and attempted to return it to the store. Mind you I carried it to my car, into the store, all the way through the store only to have the sales associate tell me that he didn’t know how to return it. Sales assoc went all through the store, looking for the Manager, insisting that he would be needed to help. When he finally found the manager, he too could not figure out how to process the return.It was my only night off, so I left the tree with the manager so I could go do other holiday-errands, confident that he could resolve on the phone with Sears.com. While I was returning an item to another store nearby (with absolutely no trouble), the manager called my cell to tell me he could not help me and I would have to come back and pick up the tree. To my dismay, I had to drive back to the store, carry the tree through the store, to my car and back into my house, where it sat through the holiday, awaiting the UPS call-tag the Manager said would be issued. It is now 12/30/12 and I am STILL waiting on the call-tag and needless to say I am VERY dissatisfied with this customer service experience. I work in customer service and I can tell you with 100% certainty that would NEVER be allowed to happen with our company! I have been a loyal Sears customer since 1993 and am very sad to say that I will no longer be shopping at Sears or at Sears.com and I will not hesitate to tell my friends and family the same.