Worst experience ever! After doing business with Sears for over 30 years, never again!
I placed two online orders on the same day, both of them screwed up beyond belief. The call center employees are completely useless and keep passing my call back and forth to each other. No one I speak to seems to know how to handle issues. Just about every time I call, the service rep tells me she can’t access the system because their system is updating. Seriously? For several hours in the middle of the day? One order (601 393 977) never got delivered, although the sears website tracking number was for UPS who indicated they did deliver it and left it on the porch. Even if UPS did deliver it, I wouldn’t have been able to get it up the stairs anyway, which is why I paid the extra $130 for In Home Delivery. So why would they have shipped it via UPS to begin with?
The second order (601 393 807), which I placed on the same day as the one noted above, I then modified via phone the next day, cancelling two items from the order, which were removed from the delivery and yet I’m still getting charged for them. Again, I call the customer service number and no one understands how to process a refund. They keep passing me back and forth to different departments. Clueless!!!!
I have filed a dispute of the changes through my credit card company because I am done with attempting to find an intelligent and knowledgeable person at Sears.