I called customer support today after I received an box filled with an order I definitely didn’t purchase. Even the packing slip had the wrong information on it. (Correct address and name though.) I called and got NO help from the first person I spoke to. I asked to speak with his supervisor and he sent me to ANOTHER COMPANY that isn’t affiliated with Sears in any way. Long story short, eventually I got through to his supervisor, Ralph, and he was equally rude. They didn’t help me at all and I’m STILL sitting in my living room with the wrong order. Awesome. If anyone at Sears can give me a number for an even higher supervisor, or ANYONE who can help me, that’d be great. I needed this package here ASAP and now I’m stuck with something I can’t even use.