We want you to be satisfied with your purchase.
Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with your receipt. Please see our terms and conditions below.
After the return period, or if the item has been used, the manufacturer’s warranty may apply. See your owner’s manual for specific product details & proper handling.
Return Policy* *Exceptions and Other Terms may apply (see below) |
Shop Your Way Member |
Non- Member |
Comments |
Purchases without delivery or installation |
45 days |
30 days |
|
Purchases with delvery or installation |
30 days |
|
|
- Mattresses, foundations |
180 days or 365 days on our "Best Stuff" with 30 day adjustment period required Eligible for returns day 31-180 or 365 days on our "Best Stuff" |
|
|
- Headboards and footboards |
30 days
|
||
- Adjustable foundations / bases |
Non-returnable |
||
Returns must be undamaged, unsoiled and free of stains or infestations. All law tags must be attached.
If you choose an upgraded model for replacement, any increase in price will be your responsibility. |
|
||
Exceptions and Other Terms |
The Exceptions and Other Terms below apply to both Shop Your Way members and non-members. |
|
To report damages, contact us. See https://www.sears.com/en_us/customer-service.html for contact options.
Sears is committed to delivering you the right mattress. We believe your sleep and dreams matter. Our return policy for mattresses and foundations gives you the chance to adjust to your new bed. You must use the mattress set for 30 nights before requesting a return or exchange. If after the 30 night adjustment period you are not satisfied, you have between the 31st day and the 180th day after the delivery date to request a one-time comfort return or exchange for a different mattress and foundation of equal or greater value. For our "Best Stuff" mattresses you have until the 365th day to request your return or exchange. Where permitted by law, a pick up fee will be charged for our delivery team to pick up the mattress or foundation from its location and a 15% usage and processing fee* will apply.
What's our "Best Stuff?" Signs in our mattress department will tell you which top of the line mattresses we think are our Best Stuff. Ask an associate for details or visit [sears.com/best-mattresses] for a list of model numbers.
May be returned within 30 days of the delivery date with an original receipt if the product is undamaged & you return all original accessories.
To request a one-time return, contact us. See https://www.sears.com/en_us/customer-service.html for contact options.
Returns
Sears Marketplace items are sold by third-party businesses (called “Marketplace Sellers”) who sell items via our websites and shopping apps. Seller returns policies may vary. You can view the return policy of the Marketplace Sellers before you purchase an item by viewing the Returns and Refunds Policy section of the Marketplace Sellers profile page. Although the returns policies for these Marketplace Sellers may be different from Sears and Kmart returns policies, most items sold by Marketplace Sellers may be returned in new condition for a refund within 30 days of delivery. Some exclusions apply as certain items are not returnable (see “Non-Returnable Items” below), some item returns are subject to different time limits (see “Time Limits” below) and a restocking fee may apply for some items (see “Fees” below). All Sears Marketplace items MUST be returned directly to the Marketplace Seller and CANNOT be returned to Sears or Kmart (see “Return Processing” below).
All items are eligible for return per this policy except for the following:
Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received.
Items being returned must be mailed or shipped within 14 days of the date the return was authorized by the Marketplace Seller except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas products which must be mailed or shipped prior to the holiday.
After the return period, the item is not eligible for return, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling.
No fees are charged for processing a return or cancellation if the item received is incorrect, defective or where prohibited by law. Fees may be charged in the following circumstances:
All item returns must be requested by the original buyer by contacting the Marketplace Seller prior to returning the item. The preferred method is via the online order center, but the Marketplace Seller’s customer service email or phone may be used. Once the Marketplace Seller has approved the item for return, the item must be returned directly to the Marketplace Seller in new condition, with the original packaging and any included product manuals, parts and/or accessories along with the order invoice/receipt.
Except where noted above, exchanges are usually not allowed. A Marketplace Seller may choose, at its sole discretion, to allow an item to be exchanged instead of returned as an exception provided that the items being exchanged are the same price.
read our Marketplace Guarantee
As with other Sears Marketplace items, eBay Marketplace sellers set their own return policies. If there’s a problem with your eBay Marketplace order, contact eBay customer service at (866) 540-3229. They’ll put you in touch with your seller who can help resolve issues and make returns.
Lands' End Guaranteed. Period. If you're not satisfied with any Lands' End item purchased Online, in the Lands' End Catalog, at a Lands’ End Inlet, or at a Sears Lands' End Shop, return it directly to Lands’ End at any time.
Sears Outlet stores have a different return policy. Items purchased at Sears Outlet stores can only be returned to the outlet stores.
Sears Parts Direct has a different return policy. For their complete return policy, please visit Sears Parts Direct.
You can process a Parts Direct return at many Sears stores. A Return Authorization is required. You can request this online or go to a store and ask a sales associate for assistance.
request a Sears Parts Direct return authorization
With a return authorization, you can print a return shipping label or return to a Sears location near you.
Points earned by a Shop Your Way Member on an item that is returned will be removed from his/her Shop Your Way account. If there are insufficient points in the account to be removed, the return amount may be reduced by the value of the points shortfall. See www.shopyourway.com for more details. www.shopyourway.com.
If you return an item bought as part of a promotional offer, we will refund what you return minus the value of the discount, bonus item, or points earned. Examples: award cards, gift cards, free or bonus items received with purchase. Shop Your Way Points earned on the item will be removed from your Shop Your Way Account. We may reduce your refund amount if there is a points shortfall. See www.shopyourway.com for more details. Multiple-buy discounts are pro-rated among all items: if some are returned, the refund will be reduced by their pro-rated discount. Note that certain Award cards may have an expiration date which will be on the face of the card.
We reserve the right to limit or decline a refund or exchange.