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FAQ

Scheduling

A Sears' approved professional contractor will contact you by 9pm the next business (excludes Sundays and Holidays) day from purchase date to schedule based on the product availability.

A Sears' approved professional contractor will contact you the night before the scheduled date and provide you a four hour time window. On the day of service the contractor will provide a 30 minute call ahead prior to arriving at your home.

Basic Installation and Additional Charges

The basic installation includes the removal of an existing unit, connecting the new unit to code approved utilities and placing the old unit in an accessible place. The disposal of the old item is not included in basic installation but can be purchased as Haul Away service if required. 

The basic installation does not include locally required permits, disposal or upgrades needed to bring the home up to code. The contractor will assess the site prior to completing work and provide you a quote for any additional work that may be needed up front.

General Questions

Sears supports local communities. Installation contractors are local third party companies that have been fully vetted by Sears.

Yes. Sears' approved professional contractors are background checked and verified that all local licensed requirements are met because your safety and confidence is important to us.  

Sears professional contractors are third party companies that have been fully vetted by Sears and will be in appropriate attire with their company vehicles.

A legal adult must be present at the time of installation to be able sign confirmation of services rendered and be able to make decisions if additional work is required outside of the basic installation.

A legal adult must be present during the duration of the installation service to sign off confirming that the correct product was installed to your satisfaction, address any additional upgrades as well all parties overall protection.

Sears' professional installation is backed by a 1 year labor guarantee, one of the strongest in the industry. Product is covered by the manufacturer's guarantee (limited) or Sears Master Protection Agreement which provides the most comprehensive coverage in the industry. 

Sears only installs product purchased from Sears both new out of the box and Outlet units.

If the unit is being shipped to your home via UPS or our Delivery team the contractor needs to confirm the unit has arrived prior to scheduling a time frame. Due to this the contractor will set the installation scheduled day the day after the product is available at the home.    

Yes. For Garage Doors, remodeling, boilers, central A/C or other home remodeling items please call Sears' Home Improvement at 1-800-469-4663.

Common questions may include:

  • Are you upgrading to a different model and/or replacing a non-working item?
  • Has the current appliance/item caused breaker trip/fuse burnout?
  • Is the site in which installation is needed accessible for our installer?
  • Do we handle conversion to propane?
  • Is there coverage in my area?
  • How much is installation?
  • I'm trying to set up and install my product, are you able to walk me through it?

Common questions may include:

  • What do we do if there is a problem with the installation while contractor is in our home?
  • Who do we call if I want to report damages to Sears?
  • Who do I call if I have any follow up questions on my installation services?