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What is Sears Marketplace?

What is Sears Marketplace?

 

 

Shop millions of unique and top-brand products, right here on Sears.com

 


Marketplace at Sears.com is a community of sellers working with Sears to give you more than a million additional items to shop.


You can buy Marketplace products just like you would anything else on our site—they’re listed alongside each other when you shop. You can also filter your search to find just the products sold by our Marketplace sellers.


Our Sears Marketplace Guarantee

 


Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. See “What’s Covered” below.

 

What’s Covered?


We will ensure you get your money back when you properly return the product under the Seller’s return policy. See the Marketplace return policy for details.

 

Purchases are covered when:

 

 

  • Product is defective, not working, missing pieces, materially different than as described in the listing, or damaged.  (Seller may require pictures of product and shipping package before accepting a return). You must have returned the product to the Seller using a trackable shipping method in compliance with the Seller’s return policy and have not received a refund

  • Shipment tracking shows the product was not delivered to the shipping address on your order
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    Guarantee will not cover:

     

     

  • Returns made without a trackable shipping method, after the Seller’s return policy period, or otherwise not in compliance with the Seller’s return policy

  • Product returned (placed in carrier’s possession) more than 14 days after authorization of the return

  • Products sold through eBay Marketplace
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    Claims must be filed within 60 days from the date of delivery of your purchased product or expected arrival date. Customers and sellers permit Sears to make the final decision on all Guarantee claims.

     

     

     

     


    You get all the benefits of shopping with Sears when you buy from our Marketplace sellers:

     

     

    • Earn & Redeem points: Get Shop Your Way points on every Marketplace purchase to redeem on future purchases. Ebay items are excluded.

    • Enjoy convenience: Track your orders and communicate with sellers through your online profile.

    • Shop securely: We never share your payment or credit card information with third-party sellers. Only your contact information and shipping address is shared so the seller can fulfill your order.

    We're Here to Help

     

     

    There’s a problem with my order. What can I do?

     

    Sometimes returns happen. If you’re unhappy with your order, your seller can help you return or exchange it according to the terms of their return policy. Read your seller’s return policy, which can be found on their product pages and storefront page.

     

    Please note: Marketplace items cannot be returned or exchanged at Sears stores.

     

     

     


    How do I contact my Marketplace seller?



    1. Log in to your Account on Sears.com

    2. Click Your Account, and then click Your Orders right next to the Search field

    3. Find the order in question and click “view details”

    4. Click “contact marketplace seller”

    5. Pick from the dropdown list the reason that best describes the issue and write a brief description

    6. Click Send

    I’ve contacted the seller, but my issue is still not resolved to my satisfaction. When can Sears step in to help?

     


    If you’ve tried contacting your seller and their response was inadequate or it’s been at least three business days without a response, Sears will step in. Contact us through the Order Center (view your order and click the “let us know” within the Marketplace Guarantee box.)

     

    You must be within the timeframes below in order for Sears to step in.

     

    Timeframe:

     

    1. Claims must be filed within 60 days from the date of delivery of your purchased product or expected arrival date.

     

     

    2. Returns

     

     

  • Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received.

  • Returns must be postmarked within 14 days after the authorization of the return.
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    How do I contact Sears through the Order Center?



    1. Log in to your Account on Sears.com

    2. Click Your Account, and then click Your Orders right next to the Search field

    3. Find the order in question and click “view details”

    4. Click "tell Sears about a seller issue"

    5. Pick from the dropdown list the reason that best describes the issue and write a brief description

    6. Click Send

     

    The communications between you, the seller and Sears will appear in the Message Center.

     

    Please note: To make sure the seller has had a chance to respond, you’ll need to wait three business days after you’ve messaged them before you can contact Sears.

     

    Customers and sellers permit Sears to make the final decision on the disposition of all cases, including appeals.


    Marketplace FAQ

    Most Marketplace orders ship from the seller, while others are shipped by Sears. Shipping prices may vary.

    When an order ships, you’ll get a tracking number so you can follow the order in your profile.

    Sellers handle all returns and exchanges. You can find the seller’s return policy on their product page. It will cover scenarios such as damaged or incorrect products and will tell you how to return or exchange it.

    Note: Marketplace items can’t be returned or exchanged at Sears stores. Neither can international orders sold or fulfilled by a third-party merchant. International transactions with third-party merchants are final.

    Sometimes cancelations happen. It’s easy to do. Just log in to your profile and choose Your Orders.

    Then, select the order you need and click the Cancel Items link next to the item you want to cancel.

    If the Cancel Items link isn’t available, use the Contact Marketplace Seller link to send a cancelation request directly.  Choose your reason for cancelling, and then click the orange Send confirm button.

    We’ll confirm your cancelation request and email you once the cancelation is complete—usually in less than 24 hours.

    Log into your profile and go to “Your Orders” on the homepage header. Select the “Manage My Account” tab. Your saved payment methods are at the bottom of the page.

    Note: Changing your payment method does not affect orders you’ve already placed.

    Change your shipping address by logging into your profile. Go to “Your Orders” on the homepage header. Select the tab “Manage My Account.” You’ll find your shipping addresses on the right-hand side of the screen. Click edit.  

    Note: Updating your Shipping Address will not affect orders you’ve already placed.