Shop millions of unique and top-brand products, right here on Sears.com
Marketplace at Sears.com is a community of sellers working with Sears to give you more than a million additional items to shop.
You can buy Marketplace products just like you would anything else on our site—they’re listed alongside each other when you shop. You can also filter your search to find just the products sold by our Marketplace sellers.
Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. See “What’s Covered” below.
What’s Covered?
We will ensure you get your money back when you properly return the product under the Seller’s return policy. See the
Marketplace return policy
for details.
Purchases are covered when:
• Product is defective, not working, missing pieces, materially different than as described in the listing, or damaged. (Seller may require pictures of product and shipping package before accepting a return). You must have returned the product to the Seller using a trackable shipping method in compliance with the Seller’s return policy and have not received a refund
• Shipment tracking shows the product was not delivered to the shipping address on your order
Guarantee will not cover:
• Returns made without a trackable shipping method, after the Seller’s return policy period, or otherwise not in compliance with the Seller’s return policy
• Product returned (placed in carrier’s possession) more than 14 days after authorization of the return
• Products sold through eBay Marketplace
Claims must be filed within 60 days from the date of delivery of your purchased product or expected arrival date. Customers and sellers permit Sears to make the final decision on all Guarantee claims.
Earn & Redeem points:
Get Shop Your Way points on every Marketplace purchase to redeem on future purchases. Ebay items are excluded.
Enjoy convenience:
Track your orders and communicate with sellers through your online profile.
Shop securely:
We never share your payment or credit card information with third-party sellers. Only your contact information and shipping address is shared so the seller can fulfill your order.
There’s a problem with my order. What can I do?
Sometimes returns happen. If you’re unhappy with your order, your seller can help you return or exchange it according to the terms of their return policy. Read your seller’s return policy, which can be found on their product pages and storefront page.
Please note:
Marketplace items cannot be returned or exchanged at Sears stores.
If you’ve tried contacting your seller and their response was inadequate or it’s been at least three business days without a response, Sears will step in. Contact us through the Order Center (view your order and click the “let us know” within the Marketplace Guarantee box.) You must be within the timeframes below in order for Sears to step in.
Timeframe:
1. Claims must be filed within 60 days from the date of delivery of your purchased product or expected arrival date.
2. Returns
Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received.
Returns must be postmarked within 14 days after the authorization of the return.
1. Log in to your Account on Sears.com
2. Click Your Account, and then click Your Orders right next to the Search field
3. Find the order in question and click “view details”
4. Click "tell Sears about a seller issue"
5. Pick from the dropdown list the reason that best describes the issue and write a brief description
6. Click Send
The communications between you, the seller and Sears will appear in the Message Center.
Please note: To make sure the seller has had a chance to respond, you’ll need to wait
three business days
after you’ve messaged them before you can contact Sears. Customers and sellers permit Sears to make the final decision on the disposition of all cases, including appeals.
