Active Products Plus, Inc. offers on all products a 14-Day Money Back Guarantee period. Buyer pays return shipping. Original packaging is required for all returns. The product and packaging must be in resalable condition, Software and Medical Devices are non-Returnable. No exceptions. Products have a 30-day warranty against manufactures defects. Within the 30 days there is a replacement only NOT a refund. There will be a 10% re-stocking fee applied if you do not comply to the above requirements. Please supply your order number with your return. If you enter a false, claim about your return and if the product is not defective you will be charged a 15% restocking fee. If an item is sold with batteries, we are not responsible for battery replacement. To accommodate holiday returns, select items purchased between November 1, 2023, and December 24, 2023, will have extended return periods: Items which typically have 30-day return periods can be returned through January 31, 2023.