We strive to do our best, however, if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it. All damages must be reported within 48 hours of receipt of package. If you are dissatisfied with your order for any reason, you can return any unopened items for a prompt refund or exchange. Refunds for items returned within forty-five days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than forty-five days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If we made a mistake in your order we will pay for shipping costs to return and exchange the product. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method. Refunds are typically processed on eligible returns with 1 to 2 business days after receiving the product in our warehouse and are issued back to the same account used to make the purchase. Your bank or card issuer typically takes between 2 to 7 days to post it on your account. Customers are responsible for all actual shipping, packaging and handling charges and are non-refundable unless stated otherwise in our return/refund policy. This includes, refused, not accepted and undeliverable items returned to us by the shipping carrier because the address provided isn't a address that the product can be delivered to by them. If you are returning an item using a return label provided by PST Pool Supplies and the return is not a result of our error, the cost of return shipping will be deducted from your refund. Products that are non-returnable or that do not comply with our return/refund policy will not be issued a refund. Canadian customers are responsible for any applicable taxes, duties or any other fees charged by the Canadian Government, United States Government, Canada Post, Fed-Ex, UPS or any other shipping carrier and are non-refundable.