TheMogan
TheMogan
A Sears Marketplace Seller - Preferred
About Seller
TheMogan members take pride on what we sell! Satisfaction is guaranteed as we will also commit to providing each customer with the highest standard of customer service.
Business Address
1211 LONG BEACH AVE #A
LOS ANGELES , CA , 90021
US
- What's TheMogan return policy?

TheMOGAN prides itself on customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may return it for a refund within 30 days of the delivered date. TheMogan will not accept any returns after 30 days.

Items must be in the same condition as it was received, not used or altered in any way. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear)

No in-person drop offs will be accepted at our warehouse or corporate office. We highly recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given refund.


- What's TheMogan exchange policy? Unfortunately, we do not do exchanges because our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

However, simply return your package by following the normal return procedure. We will issue you a refund of your item price and once the return is processed. That way, you may use the refund towards the correct size/color or for another item. * Please note: For general return (including orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address,) original shipping fees are non-refundable.


- What if I have received a damaged item? (including : defect, wrong item) Defective items must be reported within 3 days of receipt. If you believe you have received an incorrect or a defective item, please contact us with a picture of the defective or the wrong item.
After review of the picture(s), your return label will be issued and once your return is processed, your refund will be issued with your original shipping cost of the item. - Refund

Refund for your return merchandise will be processed once your return is received at our warehouse. Please allow 1-2 business days for the return processing. Once your return has been processed, you'll be issued the refund through your original payment method. -For your return:
Please insert our packing slip or a note of your order number into your return package and return your package to this shipping address below : TheMogan : Return Dept
1211 LONG BEACH AVE STE A Los Angeles CA 90021

For assistance returning an order please email [email protected].
Contact Seller:
What is Sears Marketplace?  Learn more
Sears Marketplace is our community of online sellers who offer an assortment of unique and popular brands right here on Sears.com
Our Marketplace Guarantee  Learn more
All marketplace sales are backed by our Sears Marketplace Guarantee. Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. Limitations apply.
Contact Sears Marketplace:
TheMogan
TheMogan
A Sears Marketplace seller | Preferred Seller
TheMogan members take pride on what we sell! Satisfaction is guaranteed as we will also commit to providing each customer with the highest standard of customer service.
Address: 1211 LONG BEACH AVE #A LOS ANGELES, CA US 90021

What is Sears Marketplace?


Sears Marketplace is our community of online sellers who offer an assortment of unique and popular brands right here on Sears.com

learn more

Our Marketplace Guarantee


Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. Limitations apply.

learn more

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