General Returns & Exchanges Policy:

Trustmark Jewelers is happy to offer our customers a full 60 days to return or exchange their purchases! All regular purchases except custom-made, special order or personalized items may be returned within 60 days of delivery for a refund, exchange or store credit. Items listed as close-out, discontinued or as-is are non-returnable. For the first 30 days of the returns period, items can be returned for exchange, store credit or a refund should you need to. For the next 30 days thereafter, items can only be returned for exchange or merchandise credit (eGift Card).

All returns must have a valid RMA or EMA number; the issued RMA or EMA number must appear on the outside of the package or envelope. Returned items must be in their original condition and include all original documents including the invoice/packing slip, certificate(s) of authenticity, product grading and appraisals. Items returned without the original documentation may be assessed a 15% missing documents fee.

The buyer is responsible for all costs associated with the returning their item or purchase and ensuring that the returns are properly packaged, protected and arrive safely. We are not responsible for returns that are lost, damaged or otherwise in transit. All returns must be received within 60 days of the date of its/their shipment.

Items that have been worn, altered, damaged or otherwise modified by the buyer/user will not be accepted for return/exchange and will only be returned to the buyer/user at their expense. If the return is a result of our error, we will pay for or reimburse the customer for the cost of sending the purchase(s) back to us via 1st Class Mail with delivery confirmation (US residents only).

Once your return has been received, please allow up to 10 business days for your return to be fully processed and any refunds or store credits issued. A credit will be issued to your original method of payment within 15 days (Note: it can take 3 to 5 business days for card issuers to post a refund back to your card). We will notify you via email once the refund has been issued. All other policies, terms and conditions as listed on site and/or the marketplace still apply. In the event of a policy conflict, Trustmark Jewelers' policies will always take precedence.