SmartEcom LLC will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility (Return shipping fee $80) and a 15% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to SmartEcom LLC within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.