We offer a 14 days 100% Satisfaction Guarantee or Money-Back return policy. Returns will only be accepted within 14 days from the date of delivery. If item is in your possession more than 14 days, it is considered used and we will not issue you a refund. Buyers are only responsible for the return shipping fees. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped. Any product(s) that have been resized, damaged or otherwise altered will not be accepted for return. Items must be returned in the same condition 100% new with original packaging and tags as they were sold in to qualify for refund. Keep your shipping records for proof of shipment on returned merchandise (we are not liable for return merchandise that does not reach our return department). Claims for damage or shortage of merchandise must be made at the time of the delivery. If you were to receive a defective product, we would exchange it for a new unit, as long as the item is still in stock. All Items returned without a RA number will not be accepted for refund. For assistance returning an order, please feel free to contact us and our customer service representatives will be happy to assist .