Return Policy:
Most items may be returned in new condition for a refund within 90 days of delivery. Some exclusions apply as certain items are not returnable (see “Non-Returnable Items” below), some item returns are subject to different time limits (see “Time Limits” below) and a restocking fee may apply for some items (see “Fees” below). All items MUST be returned directly to us and CANNOT be returned to Sears or Kmart (see “Return Processing” below). Time Limits:
Return requests must be submitted within 90 days of delivery. Items being returned must be mailed or shipped within 14 days of the date the return was authorized except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween, and Christmas products which must be mailed or shipped prior to the holiday. Fees:
No fees are charged for processing a return or cancellation if the item received is incorrect, defective or where prohibited by law. Fees may be charged in the following circumstances:
1)A cancellation fee of up to 15% may be charged if a built-to-order or personalized item is canceled more than one day after purchase but prior to shipment. 2)A restocking fee of up to 15% may be charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters, and built-in home appliances, and any opened consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters, and grills. 
3)A restocking fee of up to 15% may be charged for the refusal of ordered items delivered via truck that are not damaged (does not apply to a small-package carrier such as UPS, USPS, FedEx Ground). 4)A pick-up fee may be charged if arranges for a courier to pick up the item.
Return Processing: All item returns must be requested by the original buyer by contacting us prior to returning the item.  The preferred method is via the online order center, you could also contact us via email:[email protected].
Once we have approved the item for return, the item must be returned directly to us in new condition, with the original packaging and any included product manuals, parts, and/or accessories along with the order invoice/receipt. Non-Returnable Items
All items are eligible for return per this policy except for the following: Apparel or footwear that has labels or tags removed or have been worn
Any item damaged after delivery, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling. Custom, built-to-order, or personalized items, including jewelry
“Whole house” standby generators Sexual Wellness products
Holiday products, including but not limited to Valentine’s Day, Easter, Halloween, and Christmas which products were purchased after the holiday.  Electronics, music, movies, software, video games, and collectibles have been opened. However, if the item is defective, it may be exchanged for an identical item.
Some items that are considered hazardous materials may not be returned.  Please contact us directly so they can discuss the return with you.  Hazardous items may include batteries, flammable liquids, computer equipment, or certain cosmetics or household goods, in addition to other common products. Please email us at first if you are not satisfied with our product, we will try our best to solve your problem.