For sanitary/hygienic purposes, ALL SALES ARE FINAL. Due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products unless defective. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. This is for the health, safety and peace of mind of our customers. It is also the law. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
When you receive your package, promptly check the items to make sure the items are working. While we strive to provide quality products, occasionally an item may be defective. We will only replace/refund for BATTERY OPERATED items with a MECHANICAL DEFECT (or for any shipping errors made by us). You must contact us at [email protected] for return instructions. When emailing about a defect, please have the following information ready, your order number along with your name, and the nature of the defect.