If you are not satisfied with an item that you have purchased, you may return or exchange the item within 30 days of delivery for a refund of the purchase price, minus the shipping and handling (including cost of packing and supplies). A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances. The item must be returned in resalable condition, in original boxes only, and with all paperwork, parts and accessories to insure proper credit. After 30 days, standard return does not apply, but you may contact the manufacturer directly for any quality or warranty issue. All customers need to contact us first to obtain a return authorization. This is because return address can vary with different products and instruction needs to be followed to provide correct documentation for proper refund. If a return is done without any authorization or at least some communication, we reserve our right to refuse it or send it back to the sender at the sender's expense. Some of our products are offered with free shipping. Please be aware that if you return one of these products, the actual outbound shipping costs will be deducted from your return refund. Return Exceptions Our Standard Return policies do not apply to all items. Below is the Return Exception Policy. Items with Non-Returnable Notice Items listed with Non-Returnable notice in product page are not qualified for 30−Day Money−Back Return Policy. Food items Food items are non−returnable. Racket Stringing and Labor If a racket is strung with customer specifications of string type and tension, when the racket is returned, the racket reimbursement will follow the general return and exchange policy, but the cost of string and stringing labor cost cannot be reimbursed, since they cannot be recovered. Lingerie, swim suits, underwear, and nightgowns Due to health and hygiene concerns, no return on lingerie, swim suits, underwear, nightgowns, or any other similar products can be accepted for any reason. Perishable Items, Customized/Personalized Products and Autographed Collectibles Baseball and Softball Bats and Balls If a product is received in defective condition, please contact us. We will discuss this with the manufacturer for a solution. Most baseball and softball bats and balls are non−returnable, no matter it is used or not. This has been the standard procedure in this industry. Software and Electronic Media Products The products below are software and electronic media products: •CD−ROMs •Computer Games •Software •VHS Tapes High Value Sophisticated Instrument Most high value and sophisticated instrument needs to go through rigorous testing and pass a certain quality assurance before being put up for sale. Some even requires special packaging. Standard return policy can still apply on these if the package is unopened and original. Damaged, Defective Items, or Shipment in Error or Shortage. If you receive a damaged or defective item, contact us within 7 days after delivery. You must report any visible damage to delivered items within 72 hours of delivery to be eligible for a refund or exchange. If delivered items with visible damage are not reported within this time frame, the refund or exchange will not be accepted. Restocking fees do not apply when item is returned as defective or because incorrect product was delivered. Returning an Oversized Item We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." You can expect a refund in the same form of payment originally used for purchase within 30 business days after we receive the item(s). Shipping costs will be refunded if the return is a result of a manufacturer error or our error. For assistance returning an order please email [email protected].