RETURNS

Items ordered on vidaXL cannot be returned or exchanged at Sears or Kmart stores. If you wish to return a product purchased through the Website, you must inform us in writing by e­mail at: [email protected]. We will then arrange for a return of the product to us at no charge, provided that the product is in its original packaging and in the same condition in which you received it. To receive a no charge return, you have an obligation to take reasonable care of the product while it is in your possession. If you fail to comply with this obligation, we may deny the no charge return and charge you for the product.

On rare occasions, it is possible that product specifications change. If this is the case, we will contact you as soon as we can to offer you an alternative product that is similar to the product you ordered. If you are unhappy or not satisfied with the alternative product, please contact our customer service by e­mail at: [email protected]. We will arrange a no charge return of the product and refund your payment in accordance with our refund policy in the Refunds section below. If you believe that you have received defective, damaged or incorrect products, you must inform us in writing by e­mail at: [email protected] within a reasonable period of time. Please do not return the product to us without communicating with us and requesting a return. We will respond and contact you to discuss an appropriate remedy and may offer you (without limitation) a repair or replacement parts, a replacement product or a full refund. If we offer you a refund, we will refund the price of a defective, damaged or incorrect product in full, any applicable delivery charges and we will arrange for no charge return of the product to us.

We are invested in customer satisfaction. We hope to provide an enjoyable shopping experience for you, and deliver products that live up to, or even exceed, your expectations. We only sell brand new items, which are in excellent condition when we ship them. Should anything go wrong during transport or the product not be to your liking for whatever reason, you can always return the product to us free of charge provided you follow the instructions set forth in these Terms. We offer a cooling off period of 30 days, starting from the earlier of the date the product is delivered to you or the date the first delivery attempt was made. During this period, you may unpack and assemble the item to see if it is to your liking. You may also try it, similar to the way would in a physical store, as long as you do not put it to actual use. As soon as you put the article to use, the cooling off period ends.

We strongly suggest you check the contents of the package directly after receipt. If the item is damaged or incomplete, then please let us know by contacting our customer service team at [email protected]. If there are no quality issues with the item, but you are dissatisfied with it for any reason, then you may also return it during this 30 day cooling period. This also applies to clearance and sale articles.

We have the following requirements for a return: The item is complete;
The item is in its original packaging; and The item is in the same condition in which you received it.
If you want to request a return, please contact us by email at [email protected] within 30 days of receiving your order. Once we receive your request we will provide you with the return procedure. Please do not send any items back to us of your own accord, as our returns procedure is free of charge, and allows us to keep track of the shipment through our courier’s systems.