To qualify for Invigorated Water’s return policy you must request a return within 30 days of purchasing your items. Items may not be returned broken, unless of course, they were received in that condition. We require a photo of the damaged item along with the shipping boxes.

Our money back guarantee is 30 days as stated in our policy. If more than 30 days have gone by since your purchase, we are not liable to offer you a refund or exchange. We do always strive to help our customers in the very best way possible, so please contact us with your query and we will do our very best to help you. To process your return, we require an order number or proof of purchase. If you have received your product as a gift, you will need to obtain the original purchase order number before we are able to assist you further.

If you would like to do a return, please contact us at [email protected] and we’ll be happy to provide to you an address to return the product to. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Will shipping be covered for my returns? Shipped returns will deduct applicable shipping charges from your refund, unless the return is a result of seller's error.

We highly recommend tracking/insurance on any item sent back. Invigorated Water will not be held liable for any item received back damaged, or if the package is lost. When will I receive my refund?
Refunds are generally processed within 24 hours after the item has been received back, and the items are verified as in good condition. An email confirmation will be sent as soon as the refund has been processed. All refunds will be credited back to your original form or payment, and can take up to 5 business days.
If you have not received a refund, please contact your card issuing bank with any further questions about when the credit will be posted to your account. What if an item I received is incorrect/defective/damaged?
Please contact us within 7 days at [email protected] if you have received something that is incorrect, missing, and/or defective. Please be sure to include your order number, and photos of the damaged/defective items. We generally replace any faulty part item, as opposed to doing a return or sending a whole new unit. For assistance returning an order please email [email protected] or call 800-898-0103.