Teds Electronics offers a 30-day full refund (excluding any shipping charges) or exchange on merchandise purchased from US on Sears. All returns must be pre-authorized and must be sent back to us in exactly the same condition as you received it. All original boxes, packing materials, manuals, BLANK warranty cards, and accessories must be included for any replacement, exchange, or refund. After receiving authorization from us, please ship your merchandise (enclosed within a shipping carton with appropriate packing material) back to Ted's Electronics freight-prepaid and insured. Sorry, Ted's Electronics cannot accept COD or freight-collect shipments. Please be aware that we cannot accept returns for film, inkjet printers (once ink cartridge/ribbon has been installed) or underwater equipment was once taken underwater. For assistance returning an order please email [email protected] or call us at 212-254-3162.