Return requests must be submitted within 30 days of delivery

Items being returned must be mailed or shipped within 14 days of the date the return was authorized by the Marketplace Seller except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas products which must be mailed or shipped prior to the holiday. After the return period, the item is not eligible for return, however, the manufacturer’s warranty may apply. Sweet Heat provides a 1 year warranty on all defects.

Fees No fees are charged for processing a return or cancellation if the item received is incorrect, defective or where prohibited by law. Fees may be charged in the following circumstances: A restocking fee of up to 15% will be charged for used heat reflectors.

Return Processing All item returns must be requested by the original buyer by contacting the Marketplace Seller prior to returning the item. The preferred method is via the online order center, but the Marketplace Seller’s customer service email or phone may be used. Once the Marketplace Seller has approved the item for return, the item must be returned directly to the Marketplace Seller in new condition, with the original packaging and any included product manuals, parts and/or accessories along with the order invoice/receipt. If the item is used, there will be a 15% restocking fee applied.