Kalsona offers 14 day refund. We are not responsible for pictures showing incorrectly on your monitor. The refunds will only be made if the following return guidelines are followed: IMPORTANT INFORMATION - all returns must be authorized as items may need to be returned to a different location than from where it was originally shipped from. We REQUIRE an email with return tracking number for ALL returns. The item must be returned in the original packaging, including cartons, boxes. All returns must be boxed and packed securely for shipping. Each box must be accompanied with a return authorization (RA) number. Please place the RA number given to you by Kalsona, on two sides of the carton being returned. All returns that do not have RA numbers on them will not be accepted. Refunds are within 14 days from the day the customer received the item. Shipping & insurance charges are not refundable. If shipping was FREE then the actual shipping fee paid to ship the item(s) to you will be deducted from any refund Please e-mail for all exchanges and RA Numbers We may accept returns that do not qualify under our return policy. These returns will only be accepted at our discretion and a restocking fee may apply Items that have been cleaned, used or laundered cannot be returned. All returned items must be in resalable new condition - returns that are received that do not comply will be returned to the customer Any return that has signs of use (hair, water marks, pet hair, dirt,stains etc.) will NOT be accepted and automatically returned to you at your expense. If we do not hear back from you within 30 days we will assume that you have abandoned the item.
For assistance returning an order please email [email protected]