Beverly Hills Chairs aims to attain full customer satisfaction with each order. We list products that we believe customers will enjoy and only sell office furniture that is either brand new or professionally refurbished.
If you are not satisfied with your merchandise or if you find that it is defective or damaged, you may return or exchange your item(s) within 30 days of your original purchase date from Beverly Hills Chairs with proof of purchase subject to the below terms *Within 30 days of your purchase, you must email [email protected]
to explain the issue at hand and the desired resolution. Please include "RSE Request' and your name in the header. Given the number of orders processed through Beverly Hills Chairs on a daily basis, our team can only follow up on return and exchange requests through this protocol. Please include as much detail as possible, and if applicable. relevant photos.
*A Beverly Hills Chairs representative will review your email and determine the optimal resolution based on your individual circumstances within the guidelines outlined in our Return / Exchange Policy. *If you order a brand new item and receive it in a condition short of brand new, we will provide you with the option to return your product for a full refund or exchange it. A Beverly Hills Chairs representative will send you a Return Authorization Ticket, and if applicable, we will ship your replacement item upon receipt of the returned item. In the instance of a refund, we will issue a full refund upon receipt of the retumed item.
*If you order a refurbished item, you are accepting that the product is not brand new but is free of material defects. Each Of our Herman Miller chairs has been professionally refurbished and our team makes a best-faith effort to ensure that each chair is in excellent condition before selling it *If you receive a refurbished chair that has a material defect, please send a photo of the problematic part and we will send a replacement part from our warehouse within three business days of receiving your emailed picture(s). We wile's° send you a Return Authorization Ticket so that you can return the defective part to us when you receive the working replacement
*If you receive a refurbished chair that is missing a part, please send a photo of the full chair and notes which part is missing, and we will send a replacement part from our warehouse within three business days of receiving your email. *After 30 days, Beverly Hills Chairs will replace defective or damaged parts and components subject to the guidelines within the Beverly Hills Chairs Limited Warranty. *Material defects are defined as a major tear in mesh, a crack in the seat; or a significant component of the seat's functioning not working properly lag. the chair not going up and down). While we make a best-faith effort to sell refurbished chairs in outstanding condition both functionally and aesthetically. and employ a rigorous process to inspect and professionally refurbish each chair before it is sold to a customer, imperfections such as small scratches and scuffs. slightly faded armpads, dirty wheels, discoloration or dirt or minor snags in the mesh, slight cracks in the lumbar pad, slightly Loose arms, sight play/looseness in the tilt, etc. are not considered material. If a customer wishes to replace a part not to his or her Liking but is not materially damaged, we can send a replacement part if the customer sends back the original part and pays for shipping and handling. Such an exchange is subject to the replacement item's availability. Please note that the warranty only covers items deemed material, as described above. *Damages caused by 3rd party shipping are not covered in this return policy. The customer will be responsible for any claims that need to be filed with the 3rd party carrier. including both Trucking and FedEx/UPS/USPS.