We understand that at times there may be a need to return a product to us, either because it is faulty or because it is no longer needed. Read below for our return and refund policy: Unwanted products - up to 30 days from receipt of order
If a product is no longer wanted we offer a full refund of the product price if it is returned to us unused and unopened. You must inform us of your intention to return the product latest 30 days from receipt of the order. The only condition is that the product has not been used and is returned to us in as-new condition. Faulty products - up to 12 months from receipt of order
We cover the manufacturers’ warranty for the first 12 months of your purchase (for certain products this period may be 24 or 36 months). If your product develops a fault within the first 12 months please let us know and we will be happy to exchange it for you. If the same product is not available we will provide an alternative of equal or greater value. Contacting MemoryC regarding returns or refunds
Along with every order you will find our address, phone number and email address. Should you need to return a product to us for refund or exchange please call or email us and we will be happy to issue you with a returns number for getting the item back to us. You are also welcome to emails us at [email protected]
. General conditions
• Customer always pays for the return shipping, no matter if the cause for the return is refund or exchange. • Original shipping fee will not be refunded in cases where products are returned for refund.