All returned items must be new & unused in the original state with all tickets/tags attached, to be in an unworn/undamaged condition prior to be accepted for a refund or exchange.
Our liability is expressly limited to the replacement of its product, which applies only if the product is proven defective upon return to ConvenienceBoutique.com. This warranty is void if the product is modified, dismantled, altered, any parts were fixed or replaced by another party or if the item was damaged by the customer. No fees are applied if the merchandise received by a customer is proven to be damaged. If merchandise is returned that does not meet conditions of the 100% Satisfaction Guarantee, the return will be declined and the merchandise will be returned to you. Merchandise that is used or worn will not be accepted for refund or merchandise credit. RMA form MUST be requested within 14 calendar days from the date of original purchase. An item MUST be returned within 30 calendar days of original purchase.
* Shipping fees and Signature Confirmation are non-refundable * 15% restocking fee may apply (not applicable if a defective or incorrect item was delivered)
* Customer is responsible for all shipping costs incurred with returning the merchandise. * Personal Products, such as creams, lotions, etc. are final sales and may not be returned.
* Damage to home delivered products must be reported within 24 hours of delivery. PLEASE DO NOT RETURN ANY PRODUCTS WITHOUT CONTACTING US FIRST. WE WILL REFUSE ANY PACKAGES WITHOUT OUR “AUTHORIZED RETURN” FORM. IF YOU HAVE ANY PROBLEMS WITH THE ITEM, PLEASE EMAIL US SEVERAL PICTURES OF THE ITEM ALONG WITH THE DESCRIPTION TO [email protected]. WE DO NOT ACCEPT ANY VERBAL REQUESTS. IF WARRANTY SERVICE IS NECESSARY, THE CUSTOMER NEEDS TO PACK THE ITEM SECURELY AND SEND THE DAMAGED ITEM BACK TO US WITH THE “RETURN AUTHORIZATION FORM”, PROOF OF PURCHASE, AND INCLUDE A MONEY ORDER PAYABLE TO AZ Sales And Services LLC. THE AMOUNT WILL BE EMAILED TO YOU ALONG WITH THE “RETURN AUTHORIZATION FORM”.
ALL MISSING and DEFECTIVE PARTS MUST BE REQUESTED WITHIN 3 CALENDAR DAYS. The warranty does not apply to the following cases:
• Harm caused during delivery (ALL ITEMS ARE SHIPPED IN A PERFECT CONDITION) • Harm caused by unacceptable use
• Harm caused by misuse of the equipment • Harm caused by hit or fall
• Harm caused by moisture • Harm caused by higher power
NOTE: We advise customers NEVER to leave the tent/gazebo/etc. up in windy and/or otherwise bad weather conditions. This tent is meant for sun shade purposes and not for winter / rainy weather conditions. We are not responsible for damage due to these conditions. We have no control over your local weather, wind, or soil conditions: it is ultimately up to you to determine if your assembly and anchoring of this canopy is sufficient. UNCLAIMED/REFUSED PACKAGES:
Customers will incur additional charges if a refused or unclaimed item is sent back to our facility. Customers will be responsible for additional fees to reship the merchandise. Refund will be issued, minus 25% Restocking Fee and minus all Shipping fees "To and From". PACKAGE ARRIVED DAMAGED TO A CUSTOMER:
When you receive your package, please inspect your item carefully. If the package appears damaged, please complete the following steps: 1. Take a picture of the damage (box and item)
2. Send us an email to [email protected] immediately and attach the photos. 3. We will contact you directly with the next steps.
4. DO NOT THROW away the boxes or packaging materials, otherwise, your claim will not be honored by the Shipping Company. We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.
We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Once the package has been shipped, please email us the Tracking number. We do not accept C.O.D. deliveries. Repack all items very well in the original package. PLEASE NOTE:
1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind. 2) We will not accept returns on any personal items that have been opened.
RETURN PACKAGES: Products should be returned in their original packaging as much as possible. Outside the box, write your RMA number and your return address. Inside, include your printed RMA slip and/or contact information, order number, and reason for return. We recommend you choose a shipping method that is trackable.