Crosslinks' Return Policy is simple and hassle free! We will accept returns for any reason on brand NEW and UNUSED items within 30 days of purchase.
For wrong orders, damaged or defective items, we must be contacted within 3 business days of receiving item. Customer are responsible for contacting us for defective, damaged and/or wrong items. If we are not contacted within 3 business days we cannot authorize a return or exchange. 1. Notify our friendly customer service team at (626) 965-2600 or message us at [email protected]
All customers MUST contact us via email or phone within 30 days of purchase. All returns require an RMA number (return merchandise authorization). Returns without an RMA number will NOT be processed. 2. Ship the product back to Crosslinks Enterprises.
Item(s) must be returned to our facility with all original packaging and accessories (along with the RMA) at the buyers shipping expense. Upon receiving the returned item and completions of our inspection, a (full or partial) refund or replacement will be processed. 3. Our returns team will quickly ship the replacement or refund your payment
Crosslinks strives to maintain a goal of 1 business day service for all replacements and/or refunds. You will receive an email when the return is processed to notify you of your replacement tracking number or refund. NOTE: Returns, Exchanges and Refunds are on a case by case biases and are subjected to a 10% restocking fee. Please contact us at (626) 965-2600 or email us at [email protected] before attempting to return an item. Our friendly and helpful staff will be more than happy to assist you.
Address Change or Cancelled Orders: Once item is shipped out, the buyer will be responsible for any fees associated with address change or cancelled orders.
Package handling only takes 1 business day at our warehouse, so please make sure you enter the correct payment and shipping information before checking out.