Our Easy Return Policy
We hope you enjoy your purchase; however, we understand that sometimes there may be a need to return/exchange an item. Return Window: Return requests must be submitted within 30 days of delivery.
Per Sears marketplace policy Items being returned must be mailed or shipped within 14 days of the date the return was authorized.

Returns shipping information: Returns Department
8935 Empress Row Dallas, Texas 75247

You may return unworn, unwashed merchandise in its original condition with all tags attached. Items must be in new condition (free of odor, cosmetics, markings etc.) We know that underwear is personal. We therefore take extra care to inspect and test all returned items to insure they are in new and pristine condition before returning anything to our inventory. Please make sure all tags and packaging are intact, and that items are packaged to protect their shape. We're sure you expect the panties you buy from HerRoom to be in brand-new pristine condition. That's why we request that, if you're unsure about your purchase, you try your new panties on only over your own clean underwear. All returned panties and other items with a crotch are closely examined and tested: we never put previously worn underwear back into our inventory. If we believe an item has been tried on or worn, we cannot accept it as a return. If you are returning swimwear, the protective liner in the crotch must be in place. We cannot accept swimwear returns without it. We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable. We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box to ensure a full credit. We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.