We want you to be completely satisfied with your furniture repair parts. We offer a 30-day money-back guarantee on all parts purchases. Should you receive any product that does not work or is not represented properly, we will gladly exchange the item or refund your purchase. All returned items must be in original packaging with all manuals, parts and accessories included or the return will be refused. When purchasing our furniture parts, please measure carefully and ensure you have the knowledge/ability to handle your project. We are always happy to answer questions and will help any way we can. Our customer service phone number is 706-935-0066. Returned items that are not due to a Recliner-Handles fulfillment issue will not be refunded initial shipping costs that are paid by the buyer and will be subject to a 15% restocking fee. Due to health and hygiene reasons mattresses, bedding, pillows and like items will not be accepted for return once opened or removed from original packaging. Returns after 30 days will be considered for exchange only.