Entrotek guarantees against manufacturers' defects for 30 days from the date of the delivery on all items. Products with a Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer per their policy. All returns/exchanges must be made within 30 days of the receipt of the item. Products must be in original factory condition, and include all original packaging materials, warranty cards, manuals and accessories in order to be returned.

NOTE: All shipping and handling fees are non-refundable unless Entrotek has made an error by shipping an incorrect item, in which case we must be notified within a week of delivery, and Entrotek will issue a prepaid return label. (Return shipping costs will not be reimbursed for other means of return shipping.) Upon the items return to Entrotek a refund issued for the full amount of the order if the correct unit is unavailable. Damaged, Tampered and Partial Loss Items, Lost Items: Entrotek as the shipper is required to file a damage claim with the carrier, and proceed according to carrier regulations in the case of a damage, partial loss or non delivery to the recipient prior to being able to issue any exchange, credit, or refund. Entrotek must be notified within 30 days of the delivery for any such cases. NOTE: (1)All original packaging must be kept intact by the buyer in order for a carrier claim and inspection to be initiated. (2) Should a buyers Authorized Return arrive to Entrotek as damaged in transit, as Tampered or Partially Lost, or should a return be Lost, the shipper ( in this case the Buyer) must file a claim with the carrier. Entrotek will hold the damaged unit for the carriers inspection for 30 days.
Damaged Claim: Entrotek will schedule a Damaged Inspection with the carrier, most carriers will make 3 attempts to retrieve the damaged package for the inspection. The buyer must have the package ready for pick up and carrier inspection the day after an inspection is scheduled. Damage Claim will normally take a minimum or 30 business days to be processed by the carrier. An exchange or refund will be issued once the carrier claim is approved. Tampered and Partial Loss Claim: Entrotek will schedule a Damaged Inspection with the carrier, most carriers will make 3 attempts to retrieve the damaged package for the inspection. The buyer must have the package ready for pick up and carrier inspection the day after an inspection is scheduled. Damage Claim will normally take a minimum or 14 business days to be processed by the carrier. An exchange or refund will be issued once the carrier claim is approved.

Lost Claims: Entrotek must be notified within 30 days of non receipt. If an item is lost in transit and does not arrive to its destination after it has been provided to the carrier by us, Entrotek as the shipped will file a lost claim with the carrier once notified that an item has not reached its destination successfully. All lost claims will be processed according to the carrier's terms and regulations. We do not encourage you to place any replacement orders for lost packages as the item may still be delivered to the buyer at any time until the claim is processed and approved. For assistance returning an order please email [email protected] or call 4245431625.