AztekComputers
AztekComputers
A Sears Marketplace Seller - Preferred
About Seller
Aztek Computers is a leading provider of technology products and services. We help individuals, businesses, government and educational institutions worldwide in identifying, procuring and installing Information Technology.
Business Address
2910 Belmeade Dr
Carrollton , TX , 75006
US
Return Policy

The customer is responsible for determining if the product(s) ordered suits their needs. Item is Damaged, Defective, or Not as Described member must report seller within 14 days of receiving the item Customers must allow for the carrier to claim the item from the delivery address if required by the carrier’s own policies. Return requests for items reported as defective or “not as described” must be part of the original return request. Aztek Computers does not cross ship merchandise or refund items in transit for return. Returns sent to Aztek Computers must be pre-approved and be issued a Return Merchandise Authorization number (RMA). Customers are not permitted to ship items back without an RMA. The customer is responsible for returning the item that was authorized for return and originally purchased from Aztek Computers. The return must be received within 15 days of the issuance of the Return Merchandise Authorization (RMA) or the RMA is to be considered canceled and will not be reissued, extended, or renewed.

Customers are responsible for to and from shipping except for substantiated claims of defect, damaged, or “not as described”. In no other circumstances does Aztek Computers provide prepaid return mailing labels or reimbursement for shipping costs. The customer is responsible for ensuring the shipment arrives at the return location in the condition it was sent as described in the original return request. Returns lost in transit are the responsibility of the customer. Aztek Computers recommends shipping insurance on items over $100. Aztek Computers has a minimum restocking fee of 15%* on all returned items that are opened or not in their original condition except for substantiated claims of defect, damaged, or “not as described”. After an order is in process, it becomes a return and is handled as such. The restocking fee also applies to refused orders, orders returned due to incomplete or incorrect addresses or returned as undeliverable by the shipping company. Aztek will also deduct from any refund the actual shipping costs, even on items that include “free shipping”.

* On some select items that are damaged through use or misuse, missing parts, opened, not in the original condition, and or have obvious signs of use, Aztek Computers reserves the right to charge a higher Restocking Fee depending on the condition of the item. Many items, if opened, are either not returnable or may be returnable for a one-to-one replacement with the same product. The items may include software, consumables such as ink, paper, films, tape, printer cartridges, batteries, labels, blank media, bulbs and similar items.

Some items are not returnable directly to Aztek Computers These are items where the manufacturer’s or third party warranty is in effect. For example: software that has been registered or activated, where opening the package results in damage to security seals or the packaging itself, and electronic devices of any kind including, but not limited to:

Computers, laptops, tablets, printers, phones and related equipment, monitors, projectors, screens, display devices, televisions, video players, memory, hard disc drives, solid state drives, storage devices, music players, cameras, copy machines, laminators, calculators, scanners, GPS units, bags, "skins", cables, Pelican cases, and any kind of POS Equipment including but not limited to scanners, card readers, cash registers, register displays, and cash drawers. In the case of these and other items the manufacturer's remedies will need to be pursued and the manufacturer's warranties supersede any other warranties. No refunds will be issued until the warranty process is completed.


All returns will be inspected and processed before providing resolution. Please allow 7-10 business days after delivery to process a return. Every return will be inspected to ensure it is the correct item and that the condition of the item is as claimed in the original return request. At that point an appropriate refund will be issued.

Member can initiate the return request via the Sears online order center and seller should authorize the return request via Order Management Dashboard
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AztekComputers
AztekComputers
A Sears Marketplace seller | Preferred Seller
Aztek Computers is a leading provider of technology products and services. We help individuals, businesses, government and educational institutions worldwide in identifying, procuring and installing Information Technology.
Address: 2910 Belmeade Dr Carrollton, TX US 75006

What is Sears Marketplace?


Sears Marketplace is our community of online sellers who offer an assortment of unique and popular brands right here on Sears.com

learn more

Our Marketplace Guarantee


Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. Limitations apply.

learn more

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