Craftutopia guarantees that all products sold are of the finest quality and free from defects. If there is a defect with a product you have ordered, it can be returned within 30 days.

If after inspection of your order, you no longer want an item or have purchased too much of a particular item, you may return it to us (at your expense) for a refund as long as it is within 30 days of the shipment date. The product must arrive back to us unused and in the original wrapping or container. Credit will be given for the original purchase price less a 15% restocking fee (unless the order was defective or an incorrect item was shipped). Shipping and handling charges are non-refundable. Items marked Factory Direct are subject to a restocking fee up to 20%. We regret that we cannot issue refunds for videos, DVDs, or CDs. All sales are final. In the event of a defective video, DVD, or CD, we will replace it with an identical one.

Before returning items, you will need to notify our customer service department at [email protected]. You will receive an RMA (Return Merchandise Authorization) number to include with your returned inventory as well as the address of our returns department. All returns must be accompanied by the original packing slip. After a returned item has been received, it will take between 2 and 3 weeks to process