RETURN / REFUND / REPLACEMENT
Items may be returned in new condition for a refund/replacement within thirty (30) days of delivery. Some exclusions may be applied. Restocking and shipping fees may apply for returned item(s), excluding defective and incorrect one(s). If the item delivered is defective/incorrect, it may be exchanged/replaced for a new/correct one. After the 30-day return/replacement period, the item is not eligible for return/replacement, however, the manufacturer’s warranty may apply. NON-REFUNDABLE ITEMS
The following items are not eligible for return: Any item damaged after delivery (for example, during assembly or installation).
Custom or personalized items if the package is opened, including duvet covers, pillows, and towels. All returns must include the following or it will be rejected and returned to you at your cost:
The product must be purchased from Decorotika USA and should be in the original package. Must be in original condition, no physical damage (excluding damages sustained during transportation).
Including all accessories, manuals, warranty registration card, etc. Additional Return Requirements and Policy:
The shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Decorotika USA will refund the amount of sale.
All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials, and retail packaging) will not be processed until the part is received. The customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements/replacement parts will be shipped at our expense.
The customer is required to ship the return products with sufficient shipping packaging. The customer is responsible for any loss and damages in return shipping. A refund will be issued after our warehouse receives, inspects, and processes your return. Decorotika USA will refund back to your original method of payment.
REFUND Once your return is received, we will send you an email to notify you that we have received your returned item and approved or rejected your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
SALE ITEMS (if applicable) Only regular priced items may be refunded. Sale items cannot be refunded. However, replacement part(s) can be sent by the manufacturer upon the request of the customer if the sale item is damaged during the shipment or defective.
FEES If the item received is defective or incorrect, no fees are charged for processing a return/replacement. Fees may be charged in the following circumstances:
A cancelation fee of up to 15% may be charged if a personalized item is canceled more than one day after purchase but prior to shipment. A restocking fee of up to 20% may be charged for assembled/upholstered indoor/outdoor furniture, opened but unused personalized items, patio furniture.
A restocking fee of up to 20% may be charged for the refusal of ordered items delivered that are not damaged. A pick-up and shipping fee may be charged if Decorotika USA arranges for a carrier to pick up the item.
ORDER CANCELATION You can cancel your order before it is shipped. No cancelation will be accepted/allowed after the item is shipped.
RETURN / REPLACEMENT / ORDER CANCELATION INSTRUCTION Contact us requesting return/replacement/refund/cancelation. Contact information can be found at www.decorotika.us or in the assembly manual. The customers’ name and order number should be mentioned in the e-mail. If you request replacement/refund for damaged product(s), attach at least three photos of the damaged part(s) and package with clearly appearing shipping label.
As we receive your e-mail/call, it will take us 24-48 hours to respond to your inquiry for return/replacement. However, the order cancelation requests are handled immediately upon request. Once approved to send the merchandise back to us, you will be provided with shipping label for your return through e-mail. It contains return details and important shipping instructions. Read the instruction carefully before you ship your return merchandise back to us.
Return your item in the same packaging as it was delivered to you with all the original parts, accessories, and documentation included (any missing parts or accessories may result in your return being rejected or your refund/replacement being delayed).