Marketplace items are NOT returnable to Sears.com or Sears stores.
Our return policy is equal to or more accommodating as the Sears Return Policies. All items can be returned for any reason within 30 days from the Delivery Date in ORIGINAL product packaging, and must include all components and accessories.
We will send a pre-paid shipping return label via email if the return is a result of our error. Please make sure the item you send back is the item you received from Winado, this will be confirmed by our returns department and we will confirm serial numbers when applicable.
All refunds are completed after receiving the returned product. For assistance returning an order please email
[email protected].