Returning Items Sold by Sears Shop Your Way Members now get 45 days from date of purchase to return most items! 30 days for all delivered/installed products from date of delivery/installation and 30 days from date of purchase for most products for non-members.
See our complete return policy
Our online system will help you ship back your return or get it ready to bring into one of our stores.
Start your return or exchange
Or you can make your return to any Sears store with your original receipt or packing slip. Tires purchases can only be returned to a Sears Auto Center location.
Find a store near you
Sears sells Kmart items on our website. Any products that are shipped from Kmart can only be returned by shipping or to a Kmart store.
Start your return below or make your return any Kmart store with your original receipt or packing slip.
Start your Kmart return
Find a Kmart store near you
Returns
Sears Marketplace items are sold by third-party businesses (called “Marketplace Sellers”) who sell items via our websites and shopping apps. Seller returns policies may vary. You can view the return policy of the Marketplace Sellers before you purchase an item by viewing the Returns and Refunds Policy section of the Marketplace Sellers profile page. Although the returns policies for these Marketplace Sellers may be different from Sears and Kmart returns policies, most items sold by Marketplace Sellers may be returned in new condition for a refund within 30 days of delivery. Some exclusions apply as certain items are not returnable (see “Non-Returnable Items” below), some item returns are subject to different time limits (see “Time Limits” below) and a restocking fee may apply for some items (see “Fees” below). All Sears Marketplace items MUST be returned directly to the Marketplace Seller and CANNOT be returned to Sears or Kmart (see “Return Processing” below).
Non-Returnable Items
All items are eligible for return per this policy except for the following:
Time Limits
Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received.
Items being returned must be mailed or shipped within 14 days of the date the return was authorized by the Marketplace Seller except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas products which must be mailed or shipped prior to the holiday.
After the return period, the item is not eligible for return, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling.
Fees
No fees are charged for processing a return or cancellation if the item received is incorrect, defective or where prohibited by law. Fees may be charged in the following circumstances
Return Processing
All item returns must be requested by the original buyer by contacting the Marketplace Seller prior to returning the item. The preferred method is via the online order center, but the Marketplace Seller’s customer service email or phone may be used. Once the Marketplace Seller has approved the item for return, the item must be returned directly to the Marketplace Seller in new condition, with the original packaging and any included product manuals, parts and/or accessories along with the order invoice/receipt.
Exchanges
Except where noted above, exchanges are usually not allowed. A Marketplace Seller may choose, at its sole discretion, to allow an item to be exchanged instead of returned as an exception provided that the items being exchanged are the same price.
Read our Marketplace Guarantee
Tire Purchases at Sears
Tires and products which have been used and contain or utilize flammable liquids or gases must be returned to a Sears Auto Center.
find a Sears Auto Center near you
Hazardous Materials
Based on legal, regulatory and safety protocol, items that contain or utilize flammable liquids or gases cannot be returned through the mail, even if the item has been emptied of these materials. Types of products include, but are not limited to, items such as lawn mowers, leaf blowers and pressure washers. These products must be returned in person at your local Sears store and presented to an associate to complete the transaction. If you are unsure whether your product classifies as a Hazardous Material please visit the
DOT
website.
Items with Delivery
Orders with delivery can be canceled online up to a day before the scheduled date of delivery. Please visit your order center to cancel.
Go to your order center